Returns & Exchanges
We are pleased to accommodate exchanges within 5 days on all orders that have not been opened, worn, or tampered with. Please note that Sena Luxury Hair does not offer refunds, only exchanges or store credits.
Here are some FAQ in regards to our return policy:
1. HOW DO I MAKE A RETURN?
Easy: e-mail us at firstname.lastname@example.org and let us know your order #. We will then provide you with instructions and a return address to ship your order back. All returned items will be inspected to see if you qualify for a store credit or exchange, as opened merchandise will not be exchanged or quality for a credit. Note: we highly recommend to ship your items via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a store credit on unopened hair extensions within five (5) days of the date that you receive your hair extensions.
3. WHY ARE SENA LUXURY HAIR EXTENSIONS NON-RETURNABLE IF OPENED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.
4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Sena Luxury Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
5. MAY I RETURN MY SENA LUXURY HAIR EXTENSIONS WITHOUT CONTACTING YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that credits or exchanges for merchandise returned without contacting us cannot be guaranteed.
6. WHEN WILL I RECEIVE MY STORE CREDIT?
A full store credit will be applied to your account after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
7. HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com. We always guarantee a response within 24 hours and will be happy to help you!
Should you have any other questions, feel free to e-mail us at firstname.lastname@example.org. We're here to help!